Order Support
Thank you for choosing Mitolyn! We’re here to ensure your shopping experience is smooth and hassle-free. If you have any questions or need assistance with your order, please review the information below or contact our support team.
Order Status
To check the status of your order:
- Log in to your account on our website.
- Navigate to the “Order History” section.
- Locate your order and view its current status.
If you placed an order as a guest, you can track your order using the confirmation email sent to you at the time of purchase.
Shipping Information
- Processing Time: Orders are typically processed within 1-3 business days.
- Shipping Options: We offer standard and expedited shipping. Delivery times vary based on your location and the shipping method selected.
- Tracking Your Order: Once your order has shipped, you will receive a tracking number via email to monitor your package.
Returns & Refunds
If you are not satisfied with your purchase, please review our Return Policy for details on eligibility, instructions, and timelines.
Cancellations or Changes to Your Order
If you need to cancel or modify your order, please contact us immediately. We can only process changes if your order has not yet been shipped.
Missing or Damaged Items
If your order is missing items or arrives damaged, please contact us within 7 days of receiving your package. Provide your order number, photos of the damaged item(s), and a brief description of the issue. We will work quickly to resolve the problem.
Payment Issues
If you encounter any payment-related problems (e.g., declined transactions, double charges, or incorrect billing), please:
- Verify your payment information and ensure sufficient funds are available.
- Contact your bank or payment provider for further assistance.
- If the issue persists, reach out to our support team with details of the problem.
Contact Us
For any order-related inquiries, our support team is here to help!
- Email: contact@mitolyn.com
- Phone: USA(Toll Free): 1-800-390-6035/International: +1-208-345-4245
- Hours: [Insert Business Hours]
Please include your order number and a detailed description of your issue to help us assist you faster.
Thank you for trusting Mitolyn. We appreciate your business and are committed to providing you with the best possible service!